Helping Individuals and Couples Find the Gateway to Happiness Healing and Wholeness!
WEBSITE PRIVACY
Privacy Policy
Gateway Family Therapy Services, PLLC
Gateway Therapy & Wellness
Effective September 17, 2026
Our Commitment to Privacy
Gateway Family Therapy Services, PLLC, doing business as Gateway Therapy & Wellness (“Gateway,” “we,” “us,” or “our”), respects your privacy and is committed to protecting information collected through our website.
This Privacy Policy explains the types of information we may collect when you visit gatewayfamilytherapy.com, how that information may be used and disclosed, and the choices available to you.
This Website Privacy Policy is separate from our Notice of Privacy Practices, which describes how we use and disclose protected health information (“PHI”) in connection with our healthcare services.
Information We Collect
Depending on how you use our website, we may collect information that you voluntarily provide to us, including your name, contact information, information submitted through website forms, professional or organizational information submitted through our referral form, and other information you choose to provide.
Professional Referrals and Health Information
Our website may provide a secure referral form for healthcare providers, schools, case managers, community organizations, and other professionals to refer individuals for therapy services. Information submitted through this form may include health information and other sensitive information.
When information submitted to Gateway constitutes protected health information under HIPAA, Gateway handles that information in accordance with applicable federal and state privacy requirements and our Notice of Privacy Practices.
Please do not send protected health information or other sensitive clinical information through ordinary email.
Requesting Therapy Services
Gateway may provide links or embedded tools that allow prospective clients to request therapy services through SimplePractice, our practice-management platform.
Information entered into a SimplePractice form is submitted through that service and is subject to the privacy and security practices applicable to that platform and Gateway's healthcare operations.
Submitting a request for services does not guarantee appointment availability or establish a therapist-client relationship.
How We Use Information
We may use information collected through our website to:
Respond to inquiries and requests
Review and coordinate professional referrals
Respond to requests for therapy services
Operate, maintain, secure, and improve our website
Understand how visitors use our website
Communicate with visitors when requested or appropriate
Meet legal, regulatory, security, and compliance obligations
Protect Gateway, our clients, website visitors, and others
Cookies and Similar Technologies
Our website may use cookies and similar technologies that help the website function, remember visitor preferences, maintain security, and provide information about website performance and use.
Some cookies are necessary for the website to function. Other cookies or technologies may be used for analytics or similar purposes.
Where available, visitors may manage their cookie preferences through the cookie controls provided on our website or through their browser settings.
Third-Party Services
Our website and online services may rely on third-party service providers to provide website hosting, forms, practice-management functionality, security, analytics, or other services.
These providers may process information in accordance with their own privacy practices and their agreements with Gateway. Where required by HIPAA, Gateway takes appropriate steps regarding vendors that create, receive, maintain, or transmit PHI on Gateway's behalf.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect information under our control. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.When submitting sensitive health information, please use the secure forms or systems provided by Gateway rather than ordinary email or other unsecured communication methods.
Links to Other Websites
Our website may contain links to websites or services operated by third parties. Gateway is not responsible for the privacy practices, security, or content of third-party websites that we do not control. We encourage you to review the privacy practices of any third-party website you visit.
Children's Privacy
Gateway provides behavioral health services to children and adolescents; however, our general website is not intended for children to independently submit personal or health information without the involvement of a parent, guardian, or other authorized adult when required.
Parents or guardians with questions about services for a minor may contact Gateway or use the appropriate service-request process provided on our website.
Your Privacy Choices
Depending on applicable law and the type of information involved, you may have rights concerning personal information collected through our website.
You may contact us if you have questions about information you submitted through the website or wish to request access, correction, or deletion where applicable.
Rights concerning protected health information are described separately in our Notice of Privacy Practices.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, practices, technology, or legal requirements. When we update this policy, we will revise the effective date shown at the top of this page.
Questions About This Privacy Policy?
Gateway Family Therapy Services, PLLC
Gateway Therapy & Wellness
400 Edison Ave.
Benton, AR 72015Phone: 501-425-6476
Email: info@gatewayfamilytherapy.com
For questions specifically concerning your protected health information or HIPAA privacy rights, please see our Notice of Privacy Practices or contact our Privacy Officer, Brittany Brunson, COO.