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CONTINUING EDUCATION POLICIES

Welcome to our CE Policies page. This page outlines the policies and procedures for all continuing education activities hosted by Gateway Family Therapy & Wellness. Our goal is to ensure a transparent, accessible, and supportive learning environment for all participants.

Program Fees, Refunds & Cancellations

  • All CEU training fees are clearly listed in event descriptions.

  • Full refunds (minus processing fees, if applicable) are available for cancellations made 7 days or more before the live event.

  • Cancellations within 6 days of the event are eligible for a 50% refund.

  • No refunds will be issued within 24 hours of the event or for no-shows.

  • For self-paced/on-demand courses, no refunds will be issued once access is granted.

  • If a program is canceled or rescheduled by Gateway, participants will receive a full refund or may transfer to a future event.

Grievance and Dispute Resolution Policy

We are committed to resolving participant complaints promptly and fairly. If you have concerns related to a CEU course (content, instructor, access, or certificate delivery), please:

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1. Submit a written complaint to info@gatewayfamilytherapy.com.

2. You will receive acknowledgment within 5 business days.

3. Resolutions will be offered within 10 business days, which may include course credit, refunds, or other corrective actions.

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If the course presenter is involved in the complaint, an alternative clinical advisor or peer reviewer will assist with resolution.

ADA Accommodations

Gateway Family Therapy & Wellness is committed to providing accessible learning for all participants. If you require accommodations under the Americans with Disabilities Act (ADA), please contact us at info@gatewayfamilytherapy.com at least 10 days prior to the event. We will make every effort to meet your needs.

Attendance & Certificate Policy

  • For live trainings, participants must attend the full session and complete the post-event evaluation to receive a certificate.

  • For self-paced courses, certificates are issued only after the participant completes the full course, passes the post-test, and submits the evaluation.

  • Certificates will be emailed within 7 business days of completion.

Confidentiality & Participant Information

  • Personal information (name, email, license number) is used only for course participation, documentation, and certificate delivery.

  • We do not sell or share participant data.

  • Records are stored securely for 5 years as required by CE credentialing bodies.

Contact Us

Have questions or need assistance? Email us at: info@gatewayfamilytherapy.com

We’re happy to help and ensure you have a positive CE experience.

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